Airport or train station

The solid details about meeting the driver at the airport are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal after the group has collected their luggage and passed through customs. He/She will be holding a card with the name of the main passenger which was provided during the booking process. (please check special instructions listed on your service voucher).

To the airport

If the collection point is a hotel, the driver will meet the group in the lobby at the entrance of the hotel. If collection point is a private home or apartment, the whole group will have to be waiting at the place specified at the time indicated in the booking confirmation. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, door number, postcode etc.) of where the group wants to be collected.

The driver will monitor the arrival time of your flight or train and will wait up to 60 minutes after the plane has landed or the train has arrived. In the event that a member of your group loses a suitcase, is injured or is being held in customs, please send someone from the group to meet with the driver to inform him of the incident.

All our drivers monitor the arrival times of flights and trains to ensure that they collect you on time in the event of a minor delay. If your flight number changes, is reprogrammed or a major delay occurs (more than 2 hours), please call our 24 hour helpline, which you’ll find on your booking confirmation, to let us know of the changes.

Yes. You can make changes up to one hour before the fixed time for your journey. To do this, send an email to our customer services team at support@goridetransfers.com
All of the changes are subject to the confirmation of the local operator and if the change increases the service cost (vehicle change, destination, extras etc.) it should be paid before your journey. Please consult our Terms and Conditions for more information.

Any journey can be cancelled without charges up to 24 hours before the day of the first journey, as specified in our terms and conditions.

Booking confirmations are processed as quickly as possible and are sent out soon after receiving the payment confirmation. Allow our customer services team 4 hours to process your booking and send you confirmation by email. If after this time you still haven’t received your booking confirmation by email, confirm first that it hasn’t been sent to your spam/junk folder. If so, add our email address (support@goridetransfers.com) to your contacts list to avoid this happening again in the future. If you haven’t received it, email us and provide us with another email address to which we can send your booking confirmation.

No, we take care of everything. A few days before each journey we confirm all the transfers with our drivers. You only have to remember to bring a printed copy of your booking confirmation and enjoy the journey!

As flights are often delayed we don’t recommend this type of service given that the driver only monitors one flight number at a time and will only wait up to one hour after its arrival.