Frequently Asked Questions
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All bookings offered are for private transfers and only official cars authorised by local transport authorities are used. Your group will travel in a vehicle for exclusive use. This allows you to avoid queues, save waiting times for other passengers and enable you to go straight to your destination without stopping.
Goridetransfers.com offers it's services in many towns and destinations, which we continue to expand day by day. In the case that you can't find your destination in the 'points of interest' in our booking engine, cite the complete address of your destination. Our system will calculate the distance in kilometres and offer you the best applicable tariff for each journey.
Yes, we add to final price current PayPal or Credit Card fees.
Is it safe to enter my credit card details online?
The standard baggage allowance is a suitcase of maximum total size 140cm (height + width + depth) per passenger.
Please, book a vehicle with adequate capacity for the needs of your group. If the taxi you reserve doesn't have sufficient capacity, you may be required to pay for a second vehicle to be sent.
The majority of our vehicles are adapted to hold child car seats. During the booking process you have the option of adding car seats to your application. Goridetransfers.com takes the safety of its passengers very seriously and particularly that of children. Please consult our policy 'Travelling with Children' (in general conditions) for more information.
Yes. All of our private journeys take your group directly to your hotel/private address and in the same way, we'll collect you at this same spot on the day of your return journey.
Yes. Please request your invoice by email at support@goridetransfers.com and you will receive the receipt corresponding to your booking.
You need to bring a printed copy of your booking confirmation which you received by email. You will need to show it to the driver at the meeting point. The driver needs to keep a signed copy of the booking confirmation for his register. Also, don’t forget to bring your essentials such as your passport, credit cards, plane tickets, charged mobile phone, plug adaptors, chargers and if needed, medication.
Airport or train station
The solid details about meeting the driver at the airport are provided in your booking confirmation. In most cases, the driver will wait for you in the arrivals terminal after the group has collected their luggage and passed through customs. He/She will be holding a card with the name of the main passenger which was provided during the booking process. (please check special instructions listed on your service voucher).
To the airport
If the collection point is a hotel, the driver will meet the group in the lobby at the entrance of the hotel. If collection point is a private home or apartment, the whole group will have to be waiting at the place specified at the time indicated in the booking confirmation. In other cases, during the booking process, please provide us with the full address including precise details (plaza, street, door number, postcode etc.) of where the group wants to be collected.
The driver will monitor the arrival time of your flight or train and will wait up to 60 minutes after the plane has landed or the train has arrived. In the event that a member of your group loses a suitcase, is injured or is being held in customs, please send someone from the group to meet with the driver to inform him of the incident.
All our drivers monitor the arrival times of flights and trains to ensure that they collect you on time in the event of a minor delay. If your flight number changes, is reprogrammed or a major delay occurs (more than 2 hours), please call our 24 hour helpline, which you’ll find on your booking confirmation, to let us know of the changes.
Yes. You can make changes up to one hour before the fixed time for your journey. To do this, send an email to our customer services team at support@goridetransfers.com
All of the changes are subject to the confirmation of the local operator and if the change increases the service cost (vehicle change, destination, extras etc.) it should be paid before your journey. Please consult our Terms and Conditions for more information.
Any journey can be cancelled without charges up to 24 hours before the day of the first journey, as specified in our terms and conditions.
Booking confirmations are processed as quickly as possible and are sent out soon after receiving the payment confirmation. Allow our customer services team 4 hours to process your booking and send you confirmation by email. If after this time you still haven’t received your booking confirmation by email, confirm first that it hasn’t been sent to your spam/junk folder. If so, add our email address (support@goridetransfers.com) to your contacts list to avoid this happening again in the future. If you haven’t received it, email us and provide us with another email address to which we can send your booking confirmation.
No, we take care of everything. A few days before each journey we confirm all the transfers with our drivers. You only have to remember to bring a printed copy of your booking confirmation and enjoy the journey!
As flights are often delayed we don’t recommend this type of service given that the driver only monitors one flight number at a time and will only wait up to one hour after its arrival.
Shortly after your journey we will send you a brief questionnaire so that you can evaluate the service you received. Like this you can send us your ideas or suggestions for the future. You can also send us an email at any time to support@goridetransfers.com